FAQs
Q1. How soon could I expect the reply for the inquiry?
Your email will be answered within 24 hours. It may take longer during weekend and holiday.
Q2. How long does the delivery take?
Handling time takes 1-2 workdays days after receipt of payment.
Delivery Time: depending on the sizes of different items, DHL, GLS or DPD (with tracking) will be used. Delivery times for different locations, please refer to followings:
| UK | |||
| Delivery Service | Description | Please Note | Price |
| Standard (0-4.99kg) | Within 5-8 working days | Weekdays Only | Free |
| Standard (5-15kg) | Within 5-8 working days | Weekdays Only | £14.95 |
| Ireland | |||
| Delivery Service | Description | Please Note | Price |
| Standard (0-4.99kg) | Within 5-8 working days | Weekdays Only | £5.95 |
|
Standard (5-15kg) |
Within 5-8 working days | Weekdays Only | £14.95 |
For some items to be delivered in 9-14 working days in the UK, the delivery timeframe is specified in the listings.
Q3. How to return the package without reason?
To return the purchased item, within 14 days since the day of delivery. Please contact us via sales@autunik.co.uk before return. The returned item must be in a good and new conditions.
Q4. Any further question?
You could use our contact form.